About the Book:

Ten Mistakes Small Companies Make in Implementing Quality, and How to Correct Them is written for the management and staff of small businesses. Its purpose: to provide employees with a common “direction of thought” as they work to initiate and implement a viable QualityAssurance program.

In my fifteen years as a Quality professional, I’ve discovered that the recent move toward better quality in American business has left many small businesses out.  I've seen this as a Quality Auditor, a Certified Quality Manager, and as an ISO 9001-2000 transition Auditor. 

In this short 21,000 word book, I "de-mystify" the Quality business, giving practical, real life examples of how, where, and what a small QA and QC group should be doing for small and mid-level companies.  I outline real value-added Quality work that is easy to understand and practice, and I paint a Quality Assurance section that works for the bottom line, not as a red ink budget item

About the Author:

John Frye is a professional with nearly twenty years of practical Quality Assurance experience.  Working as a quality consultant has given John the opportunity to see hundreds of business quality operations, from Fortune 500 companies to small shops with twenty workers. In this short book, John examines these various quality successes and their failures.  This is NOT a text book.  It is a fun-to-read guideline for small companies to keep in mind as they venture into the world of Quality Assurance.